FAQ

1. Do you offer international delivery? Yes, we offer international delivery for our range of wine, whiskey, cocktail, and other alcoholic drink glasses. Wherever you are in the world, we'll ensure your order reaches you safely and promptly.

2. What is your shipping timeframe? Shipping times vary depending on your location. For UK orders, please allow 2-5 business days for delivery. International orders may take longer, typically between 5-10 business days. Rest assured, we work diligently to dispatch your order as quickly as possible.

3. What if my glasses arrive damaged? We take great care in packaging your glasses to ensure they arrive in pristine condition. However, in the unlikely event that your glasses are damaged during transit, we offer a hassle-free refund policy. Simply contact us within 14 days of delivery, and we'll arrange for a refund or replacement.

4. Can I return my glasses if I change my mind? We understand that preferences can change. If for any reason you're not completely satisfied with your purchase, you may return the glasses within 30 days of delivery for a full refund. Please note that the glasses must be unused and in their original packaging to qualify for a refund.

5. Do you offer custom engraving or personalization services? Unfortunately, we do not offer custom engraving or personalization services at this time. However, we continually evaluate our offerings, so please check back in the future for any updates.

6. How can I contact customer support? If you have any questions, concerns, or feedback, our dedicated customer support team is here to assist you. Please feel free to reach out to us via email at support@example.com, and we'll respond to your inquiry as soon as possible.

7. Are your glasses dishwasher safe? While many of our glasses are dishwasher safe, we recommend handwashing them to maintain their longevity and preserve their delicate features. Please refer to the product description or contact us for specific care instructions for your chosen glasses.

8. Do you offer wholesale or bulk order discounts? Yes, we offer wholesale pricing for bulk orders. Whether you're stocking your bar, restaurant, or hosting a special event, we're happy to accommodate your needs. Please reach out to our sales team at sales@example.com for more information on wholesale pricing and terms.

9. Can I track my order? Absolutely! Once your order has been dispatched, you'll receive a shipping confirmation email containing tracking information. You can use this information to track your order's progress and estimated delivery date.

10. What payment methods do you accept? We accept a variety of payment methods, including major credit and debit cards, as well as PayPal. Rest assured, your payment information is securely processed to ensure a safe and seamless checkout experience.

If you have any further questions or inquiries not addressed in our FAQ, please don't hesitate to get in touch. We're here to provide you with exceptional service and assist you in any way we can.